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Switch from Contract to Prepaid issues
Ekazal
Newbie
‎12-07-2015 04:22 AM

I recently switched my Android phone from a Contract to Prepaid plan. Verizon Cloud and Verizon Protect apps are now unavailable, according to error message. Do Prepaid plans not support these apps?

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Re: Switch from Contract to Prepaid issues
deloused
Master - Level 3
‎12-07-2015 09:06 AM

Yes that's correct

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Re: Switch from Contract to Prepaid issues
Ekazal
Newbie
‎12-07-2015 09:19 AM

Now, how do I remove app completely so that I don't get a daily msg telling me that my backup failed?

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Re: Switch from Contract to Prepaid issues
deloused
Master - Level 3
‎12-07-2015 10:45 AM

Pre-loaded apps like that usually can't be removed, but under the Settings & Applications menu you could disable it to stop it from launching and dong that.

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Re: Switch from Contract to Prepaid issues
Ekazal
Newbie
‎12-08-2015 05:55 AM

Getting error msg from Backup Assistant, saying it failed. Been getting this since switching to Prepaid plan. Don't see app for Backup Assistant. How do I stop getting this daily msg?

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Re: Switch from Contract to Prepaid issues
NJMagicman
Contributor - Level 2
‎12-10-2015 04:10 PM

go into the device's settings then tap on Applications, tap on Application Manager, tap on Backup Assistant or Verizon Sync services, then tap on disable or turn off.

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