Is anyone having luck on receiving their Mastercard for the buyout promotion? The promotion says if you switch from your current carrier and port over your phone number, trade-in a device, and purchase a device from Verizon, you'd receive a Mastercard for up to $650 to pay off your contract with your prior carrier. This promotion has a expiration date of 60 days from service start date.
I've been contacting Verizon for well over this date frame and got the run around. Fortunately, I made sure everything was noted via chat so I have proof that I was diligent on my part.
Finally, I got an email on Feb 1, 2020 with a reference #186815894 stating I'll receive 2 Mastercards for $200 each (since I ported 2 numbers). The email further states that it'll take 7-10 business days for review and approval. Well, it is now Feb 22, 2020 and no cards or notice/update from Verizon as to whether it's been approved, mailed out, etc.?
I'm tired of calling Customer Service who then says I need to call the Port Center, who then says I need to talk to Customer Service, who apologizes for the confusion but again transfers me back to Port Center, etc. Can someone help direct me in the right direction?