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Stuck with frozen phone

Member

I got my contract with Verizon about 13 months ago.  Yesterday, while using my phone, it switched to the start up screen and was frozen.  I tried restarting in Safe mode and as a last resort tried factory reset.  It won't even factory reset, it freezes when you select Yes.  I took it to the Verizon store who said my only options were to pay $150 deductible to try and file an insurance claim or to pay $300 to buy out the first contract.  Any ideas for what I could try since Safe reboot and Factory Reset don't work?

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Re: Stuck with frozen phone

Expert

What is your phone model?  You can also consider purchasing a slightly used phone from a third party retailer like Swappa.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Stuck with frozen phone

Sr. Leader

You could also reactivate an old phone you still have on your line or borrow an old unused phone from a friend/relative to use on your line.

I always keep my old phone(s) for just this situation.

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Re: Stuck with frozen phone

Sr. Member

have you tried taking the battery out for a few minutes?

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Re: Stuck with frozen phone

Customer Support

rcschnoor, thanks for helping us support our customers. That's a great suggestion. For your convenience, you can activate a different phone on your wireless number online at My Verizon: http://vz.to/1FGCRFC

LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Stuck with frozen phone

Leader

If you have insurance it's possible you have the extended warranty, and you don't have to pay for a replacement. Call Verizon directly. I thought of this when you said deductible.

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Re: Stuck with frozen phone

Sr. Member

Always go in this order when troubleshooting freezing phones -

1. Safe Mode

2. Factory Data Reset

3. Alternate Factory Data Reset

4. Certified Like New Replacement (Warranty)

5. Insurance

6. Buy out Contract (DPP Buyout)

7. Retail

8. 3rd Party

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