Stratosphere screenshot on video blackout?
tayba
Newbie

To take a screen shot i hold the lock button and home key. I did this to capture an image during a paused video on my phone. I tried to view it in my photo gallery and the 3 screenshots i took were blackedout. In one, the video option bar was visible, but still the video image was balck. I closed the gallery and re opened it a few times and still no images. Why is this and what do i do to successfully take a screenshot duing a paused video?

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Re: Stratosphere screenshot on video blackout?
vzw_customer_support
Customer Service Rep


Hi tayba, we are here to help with capturing the paused video screenshot! It appears that you are following the correct steps to take the screenshot, but I would recommend accessing the image by http://bit.ly/1cCGBs6 in effort to see if the device captures anything other than the black screen. Let us know if that works!


ashleys_vzw
Follow us on Twitter @VZWSupport

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Re: Stratosphere screenshot on video blackout?
vzw_customer_support
Customer Service Rep


Hi tayba, we are here to help with capturing the paused video screenshot! It appears that you are following the correct steps to take the screenshot, but I would recommend accessing the image by http://bit.ly/1cCGBs6 in effort to see if the device captures anything other than the black screen. Let us know if that works!


ashleys_vzw
Follow us on Twitter @VZWSupport

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