Sony xperia z3v incoming call screen does not show up

[michaeljlok]

I got a new Sony Xperia Z3v less than a week ago. It seems to work great except when I get incoming calls it rings but I don't see the incoming call screen that shows me who it is or even have the swipe function to answer a call. If I didn't enable motion functions I wouldn't be able to answer the call. Other than that the phone works great. Anyone else have this issue?

[vzw_customer_support]

@michaelijok,

Look no further help is here! I researched this and did not find it to be a known reported issue with this phone. Does this happen with every call you receive? Try this http://vz.to/1BkOAv1 & retest. Keep us posted if the issue persist.

JohnB_VZW
Follow us on Twitter @VZWSupport

[tiada1210]

Did you find a solution? Mine is doing the same

[tiada1210 · Accepted solution]

found it on a Sony forum.  Settings -personalization -notifications -all... Look for incallui... Make sure it's checked

[gbrk1]

My husband's new phone had the exact same issue of not being able to answer incoming calls and this tip did the trick. Thank you!