Some of my alerts are not working.

kieshagirl
Member

My phone will ring, but no sound for voicemail, txt or emails after update was done.  How do I fix this?

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Re: Some of my alerts are not working.

MiiHere
Leader

Have you made sure that your phone is not in mute or priority only setting?

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Re: Some of my alerts are not working.

nicholasbranson
Sr. Member

Well, lets see... What kind of android phone do you have?

Re: Some of my alerts are not working.

nicholasbranson
Sr. Member

And can we assume you've already tried going to settings, and then (depending on phone model) choosing "sounds", "notifications", or anything related to these two things, and made sure you were set to recieve the sound?

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Re: Some of my alerts are not working.

kieshagirl
Member

I have a droid turbo.  Yes, I have made sure the settings are set correctly.  The setting are the same as when I was getting sound alerts.

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Re: Some of my alerts are not working.

Community Manager
Community Manager

kieshagirl, let's make sure that the notifications are alerting you when they come in. Are you not getting the notification alert while connected to wi-fi service or also while you are connected to the cellular network as well? Do the notification show up in the notification bar at the top of the device? Please keep me posted.


KevinR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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