Shady Data Usage Calculations

[LRevell]

Phone data usage shows nothing helpful to answer my basic question.  I will continue to research the problem with Verizon's inaccuracy.  It may simply be unresolvable.  Even talking with their 'tech' was useless.  They know nothing that is not on their quick reference sheet.

[mama23dogs]

So, you already realized you used the data in an unexpected way?

just for reference, the above Firefox and Internet use were test runs and not my usually browser.   I looked at the same new items, including video and written news articles, for 30 minutes.  Firefox records twice the data use as my generic Internet server, for the same use.

I Find it unbelievable that the data usage on your phone is not relevant to this discussion.   Ot is the Verizon notations that are not relevant.  The towers can only report usage type, not the actual source....privacy reasons.

Your smartphone is always going to use some mobile data unless you turn it off.   It is why you must have a data plan and why people get caught sticking smartphones on basic lines. 

[Weth]

Could it be external links from webpages.  Many pages now include video, audio, social network link from the page.  Some of these may preload some data, even if you never click on it ?

[mama23dogs]

OR pop up adds on the side, or in the margins. 

email attachments, MMS attachments

aand as always updates not done on wifi.

[LRevell]

We seem to be having a failure to communicate. No, I have no such

realization about data use, just a report in obvious error, that I am

trying to pin down. The phone itself shows no such usage in the categories

I stated, and do NOT use. A report that is in such obvious error is worse

than useless, it can lead to me being charged for data usage I am not in

fact using, and being retired on a fixed/limited income, this is a huge

concern. It also leads to erroneous conclusions and choices being made.

This is NOT rocket science, but smacks of poor programming on Verizon's

part. Had I crafted 'reports' like this at my IT job, I would be in the

top brass's office explaining WHY. It cannot be this hard to either report

correct data, or to not report erroneous data at all.

I think I have beaten this poor dead horse to a bloody pulp with no

resolution on the horizon.

Thanks.....

On Tue, Sep 1, 2015 at 2:51 PM, mama23dogs <forums@verizonwireless.com>

[Weth]

but you didn't really respond to the possibility presented in the last 2 messages?  In that case it could be correct data.

[LRevell]

Which still presents a major problem, IF the 'data usage' is correct in

itself, but there is no indication where it is being used, when it should

NOT be used, and there is nothing in the report showing this. It still

shows a problem. If my car is dribbling gas, I need to know WHERE the leak

is to fix it. This gives me nothing to work with. Maybe I expect too much

from a usage report, in expecting to see WHERE the usage is coming from.

it certainly isn't from me. THAT is the essential problem. It is still

incorrect reporting.

But, I am done with this. I am spinning my wheels. Good day to all.​

[mama23dogs]

What I have been trying to tell you in  previous posts, Verizon is limited in information Due to privacy laws.  All it gets is data recorded by category.  The only thing that is accurate about Verizon's data reporting, is the numbers.

So speech to text or turn by turn directions may come back as "audio".

Updates to an app like the built in Google play games app, may come back as "games". 

Until you post what the phone actually has in its record, you are indeed , spinning your wheels.

[LRevell]

And....... there's an end of it. Thanks. Please let this topic die. No

need beating that dead pony to atoms.​

On Tue, Sep 1, 2015 at 7:46 PM, mama23dogs <forums@verizonwireless.com>

[mama23dogs]

(Sigh).  Can only help those who help themselves....