Screen lights up & turns off randomly for my Galaxy Note II!
ObiChi1214
Enthusiast - Level 2

What in the world is causing my Samsung Galaxy Note II to come on & go off randomly?? It's driving me crazy, draws attention to the phone & is eating my battery life. I've had the phone over a year & it hadn't done it until the update yesterday. I don't use the WiFi scanner or Bluetooth.

Help please!

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Re: Screen lights up & turns off randomly for my Galaxy Note II!
vzw_customer_support
Customer Service Rep

ObiChi1214,

Thank you for the clarification. We want to get that working for you! You stated that it works in safemode. That would point us in the direction of third party apps that have been downloaded to the device. The factory reset would fix that problem but maybe I can save you the hassle. Do you recall when this first started happening? Had you downloaded a new app around that time? If you recall a specific app try uninstalling the app.

If not you can go to settings and select Application Manager. Select "Downloaded" up on top and this gives you a list of apps downloaded to your phone. You may find it easier to uninstall the apps rather than going through a backup, factory reset and setting up your phone over again.

Hope you find that helpful,

BrianP_VZW
VZW Support
Follow Us on Twitter @VZWSupport

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Re: Screen lights up & turns off randomly for my Galaxy Note II!
vzw_customer_support
Customer Service Rep

I am sorry to hear of the difficulties you are experiencing with your Samsung Note 2 ObiChi1214. Allow us to get to the bottom of the unwanted flash.

To remove the flash notification tap on Settings > Accessibility > Flash notification>Disable. When the device powers off are you accessing a certain application? Have you tried running the device on safe mode? If not, we recommend running the device on safe mode and test to see if your device still powers off on its own. To run your phone on safe mode click, http://vz.to/1gVLiBb

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Re: Screen lights up & turns off randomly for my Galaxy Note II!
ObiChi1214
Enthusiast - Level 2

I appreciate the response Michelle but it's the screen instead of the

notification light. It works on safe mode. Still trying to figure it out

but I may need to backup & reboot. Smiley Sad

On Jan 17, 2014 1:12 PM, "Verizon Wireless Customer Support" <

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Re: Screen lights up & turns off randomly for my Galaxy Note II!
vzw_customer_support
Customer Service Rep

ObiChi1214,

Thank you for the clarification. We want to get that working for you! You stated that it works in safemode. That would point us in the direction of third party apps that have been downloaded to the device. The factory reset would fix that problem but maybe I can save you the hassle. Do you recall when this first started happening? Had you downloaded a new app around that time? If you recall a specific app try uninstalling the app.

If not you can go to settings and select Application Manager. Select "Downloaded" up on top and this gives you a list of apps downloaded to your phone. You may find it easier to uninstall the apps rather than going through a backup, factory reset and setting up your phone over again.

Hope you find that helpful,

BrianP_VZW
VZW Support
Follow Us on Twitter @VZWSupport

Re: Screen lights up & turns off randomly for my Galaxy Note II!
ObiChi1214
Enthusiast - Level 2

Michelle L & Brian P - while waiting for online assistance I called into

Verizon & was told to do a backup, then a restore. Unfortunately I restored

to the factory settings before I tried your method. After the restore - no

problem. I used a backup restore app & put everything back on at the same

time. Of course the problem reoccurred.

Since they were all now newly "downloaded" - I then proceeded to take them

off, backwards, one at a time based on my memory of how I originally put

them on. I uninstalled an app, turned the screen off & waited about 5

minutes to see if the screen would come on by itself. When it did, on to

the next app. FINALLY I uninstalled one & after 10 minutes the screen

didn't come back on. I wish I had waited for your option prior to restore.

Please let the phone reps know about this option.

Thank you very much!!

On Sun, Jan 19, 2014 at 6:06 PM, Verizon Wireless Customer Support <

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Re: Screen lights up & turns off randomly for my Galaxy Note II!
vzw_customer_support
Customer Service Rep

You're very welcome ObiChi1214! I am sorry that you weren't able to take advantage of that the first time around. I'm glad it worked for you! We'll keep spreading the word!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Re: Screen lights up & turns off randomly for my Galaxy Note II!
SuzyQ
Community Leader
Community Leader

ObiChi1214 wrote:

... I used a backup restore app & put everything back on at the same

time. Of course the problem reoccurred.

... I then proceeded to take them off, backwards, one at a time based on my memory of how I originally put

them on. ... FINALLY I uninstalled one & after 10 minutes the screen

didn't come back on.

Just out of curiosity, and for the benefit of others who may read this in the future - which app was the one causing the trouble?

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Re: Screen lights up & turns off randomly for my Galaxy Note II!
ObiChi1214
Enthusiast - Level 2

As far as I can tell it was Glassdoor. I'm not sure if something attached

itself to the app itself or if it was in one of the job links used during a

search.

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Re: Screen lights up & turns off randomly for my Galaxy Note II!
ObiChi1214
Enthusiast - Level 2

**Update**  It was Noom Walk that caused the screen to come on & go off. I've also let them know on their "Rate" area. I've reinstalled Glassdoor & haven't had the issue any longer. Smiley Happy thanks again for your assistance!

Re: Screen lights up & turns off randomly for my Galaxy Note II!
Stephissweet
Enthusiast - Level 1

Thank you for the update! I recently installed Noom Walk and have been going crazy with trying to figure out why my phone keeps blinking on and off! So glad I Googled my problem! This has been most helpful!

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