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Samsung note 5 question. I am trying to change from PIN to swipe. when i go to the screen lock type menu, swipe and direction lock and none is grayed out stating turned off by admin. How do i make these options available again
MelissaDawn1
Newbie
‎03-01-2016 07:42 AM

trying to change from pin to swipe

In the screen lock type menu, swipe, direction lock and none is grayed out stating turned off by admin.  How do I get the options turned back on.

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Re: Samsung note 5 question. I am trying to change from PIN to swipe. when i go to the screen lock type menu, swipe and direction lock and none is grayed out stating turned off by admin. How do i make these options available again
mama23dogs
Legend
‎03-01-2016 10:02 AM

There are apps and features that prohibit use of swipe.  If you have fingerprint set up also, you can t use swipe as a back up, only pin.  Private mode, Samsung pay, etc

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Re: Samsung note 5 question. I am trying to change from PIN to swipe. when i go to the screen lock type menu, swipe and direction lock and none is grayed out stating turned off by admin. How do i make these options available again
lynnw24
Newbie
‎03-01-2016 11:35 AM

Try going to settings -> lock screen and security -> other security settings -> hit clear credentials. I know I had to do that when I tried the fingerprint option and then went to swype. Good luck

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