- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I have been having problems with my Samsung Stratosphere (1) for the past couple of weeks. It turns off by itself and when I try to turn it back on and get onto one of my apps or to even text it shuts down again. It is very frustrating, and I was wondering if there was any way to stop it?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Happened to me. Try removing the battery, then reinserting it. Frustrating, but it should work.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Greetings diap225!
What an odd occurrence. But, to be honest, I've kind of got a good inkling of what it might be. A lot of times when we have power cycling devices or when apps won't open, it tends to be a product of a troubling app. So, I'd recommend enabling safe mode http://vz.to/1s13Nm . That will disable third party apps. If your phone acts normally, please remove apps and test again. If not, let us know so we can plot a new course of action.
EvanO_VZW
Follow us on Twitter @VZWSupport