Samsung Stratosphere
diap225
Newbie

Hi,

I have been having problems with my Samsung Stratosphere (1) for the past couple of weeks. It turns off by itself and when I try to turn it back on and get onto one of my apps or to even text it shuts down again.  It is very frustrating, and I was wondering if there was any way to stop it?

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Re: Samsung Stratosphere
jkf05
Newbie

Happened to me.  Try removing the battery, then reinserting it.  Frustrating, but it should work. 

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Re: Samsung Stratosphere
vzw_customer_support
Customer Service Rep

Greetings diap225!

What an odd occurrence. But, to be honest, I've kind of got a good inkling of what it might be. A lot of times when we have power cycling devices or when apps won't open, it tends to be a product of a troubling app. So, I'd recommend enabling safe mode http://vz.to/1s13Nm . That will disable third party apps. If your phone acts normally, please remove apps and test again. If not, let us know so we can plot a new course of action.

EvanO_VZW

Follow us on Twitter @VZWSupport

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