Samsung Stratosphere can't transfer files to computer after system update
Heather245
Enthusiast - Level 1

I've been having a problem with getting my Android system to do anything but charge when I connect it to my computer since it went through a system update. When I connect it, it will tell me  "com.android.system has stopped working" with the only option being a force stop, then will automatically start charging. Do I need to install a new driver or something?

Labels (1)
0 Likes
1 Solution

Correct answers
Re: Samsung Stratosphere can't transfer files to computer after system update
stef7
Master - Level 2

Heather have a look at this thread:

https://community.verizonwireless.com/message/880996#880996

Also, besides doing the above, I would download 1Tap Cache Cleaner and clean caches and history. Then I'd reboot the phone and see if the device behavior was different.

View solution in original post

0 Likes
Re: Samsung Stratosphere can't transfer files to computer after system update
stef7
Master - Level 2

Heather have a look at this thread:

https://community.verizonwireless.com/message/880996#880996

Also, besides doing the above, I would download 1Tap Cache Cleaner and clean caches and history. Then I'd reboot the phone and see if the device behavior was different.

0 Likes
Re: Samsung Stratosphere can't transfer files to computer after system update
vzw_customer_support
Customer Service Rep

Hi there Heather245!

Stef absolutely pointed us both in the right direction! Thank you.  Please let us know if this resolved your concerns and if you have any other questions!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

0 Likes