Samsung Stratosphere Won't Start

[sitnscoop]

Hello.

This morning, I began receiving error messages forcing various apps to close. As my battery went low, I powered off - put in a charged battery - and tried to power up. The phone has been stuck on the 4G LTE Verizon multi colored flashing lights. I've used all the tricks - pulled the battery, the power/volume button reset, etc. Nothing changes.

I hate to do a factory reset but I need my phone. Please help.

Sue

[vzw_customer_support]

Hey sitnscoop! We need to get this resolved for you! Did you decide to complete the hard reset? Are you still unable to power the device back on? I look forward to hearing back from you!

ChaunceyM_VZW

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