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Samsung Stratosphere Won't Start

sitnscoop
Member

Hello.

This morning, I began receiving error messages forcing various apps to close. As my battery went low, I powered off - put in a charged battery - and tried to power up. The phone has been stuck on the 4G LTE Verizon multi colored flashing lights. I've used all the tricks - pulled the battery, the power/volume button reset, etc. Nothing changes.

I hate to do a factory reset but I need my phone. Please help.

Sue

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Re: Samsung Stratosphere Won't Start

vzw_customer_support
Customer Support

Hey sitnscoop! We need to get this resolved for you! Did you decide to complete the hard reset? Are you still unable to power the device back on? I look forward to hearing back from you!

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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