Samsung S4 - really unhappy with VerizonWireless

[nesterem]

Lollypop Upgraded - messes up my phone completely. Spent hours on a phone with Tech support, been at Verizon twice already - first time they replaced SIM card, second time did a factory reset to no avail. Phone works for few hours after each power cycle and then goes off to a twilight zone on its own. No warning, nothing.

So at this point I am "Forced" to buy a S6 because S5 has the same problems as S4, my personal issue with Verizon is why I am coerced to pay to fix the problem that was forced on me. I purchased my S4 thru Verizon so they are responsible for whatever they sell. They offered 43$ to reimburse me for the past month of non-existent phone service.

Very convenient business strategy - force a bad upgrade and have everyone to buy new phones.

Anyone had any success to get Verizon accountable for the bad service? 

[Snn5]

I have found that the key to success is in HOW you factory reset.

1. 1.  Stay plugged into charger for the entire process
2. 2.  Charge to 100% and back up music, photos, files etc...contacts should be saved to Google Account and use Google Drive or Google Photos to back up with as well and apps are saved in a list in your My Apps screen in the Play Store app and online using the desktop page.
3. 3.  DISABLE Google backup and restore of apps and app data in your Backup and Reset tab in your phone's main settings screen.
4. 4.  Factory Reset the phone
5. 5.  Download and/or Install update from notification bar at next boot/power on after skipping set up if possible
6. 6.  Phone will reboot after installation.  Factory reset one more time as soon as possible before setting up the phone (you may have to press the back button a few times to escape the set up screen, or you may be able to skip it.  Just go back to the Backup and Reset tab and FDR again.
7. 7.  Unplug from charger at 100% recharged
8. 8.  Set up your phone however you like to include apps from your My Apps screen in either the Play Store App or from the PC webpage version
9. 9.  Leave phone on until it powers off
10. 10.  Leave off and recharge to 100%

This is my usual process and I have had no issues.

The reasons for disabling app data is due to the fact that DAVLIK is now ART and the Android Optimization process might not go as planned if you just slap the new OS over the old OS.  Also, when you go back to the Play Store to download apps, they will be the correct version this time for this OS. 

[bizzareone]

If your phone is out of warranty then you may be able to go to Samsung for a replacement since it was samsung that forced the update....not Verizon. If you are still under the warranty or extended warranty then VZW or samsung can replace it with a like new replacement.