We apologize Allen1026. this is a user forum. There is a 48 window for our responses as this is meant for users to work together. We haven't forgotten about you at all. If you would like a faster interaction, I suggest either our facebook page, Twitter, or Chat on our website. Let's continue. We must put the focus on the device. It is either malfunctioning or getting outperformed by the other device. It could also be a faulty sim or the HD setting for the device. Which phone do you have?
BobbyN_VZW
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