Samsung Galaxy S4
Darling679
Newbie

I have the Samsung Galaxy S4. I lose my battery life after just a few hours, my phone overheats and gives me a warning that it has to cool down and now it's going to a black screen periodically. It does come out of the black screen eventually but it's highly annoying as I'm running a business with my phone.

I have an upgrade in less than 3 weeks but am wondering if it's a good idea to get the S5

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Re: Samsung Galaxy S4
vzw_customer_support
Customer Service Rep

Darling679,
I know your phone is very important to your business and I would love to help! I suggest backing up the device and completing a factory reset in Settings>Account>Backup and reset>Factory data reset. Congrats on your upcoming upgrade! The S5 is a great device and I'm confident you will enjoy the updated features. You can view additional details about the S5 here http://vz.to/RPn4C6 Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Re: Samsung Galaxy S4
vzw_customer_support
Customer Service Rep

Darling679,
I know your phone is very important to your business and I would love to help! I suggest backing up the device and completing a factory reset in Settings>Account>Backup and reset>Factory data reset. Congrats on your upcoming upgrade! The S5 is a great device and I'm confident you will enjoy the updated features. You can view additional details about the S5 here http://vz.to/RPn4C6 Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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