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Samsung Galaxy Note 4

Member

Note 4 won't connect to Netgear WiFi extender! Anyone else having this problem?

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Re: Samsung Galaxy Note 4

Sr. Member

No not at all does the n4 show the ssid in WiFi settings?

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Re: Samsung Galaxy Note 4

Member

Yes it does. It's listed as; "NETGEAR_EXT". I have the correct passphrase. All other devices in the home connect without a problem as well! My note 3 had no problems connecting also...

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Re: Samsung Galaxy Note 4

Customer Support

Thank you for reaching back out to us, bobd104. Have you tried configuring your router or extender to only broadcast in B,G or just N signal? This may help your Note 4 connect. Keep us posted!

Nicandron_VZW

Follow us on twitter @VZWSupport

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Re: Samsung Galaxy Note 4

Sr. Member

Yeah they mean going to it's administration page. But have you reset it? Try that even though other devices currently connect.  Does it connect to any other WiFi networks?

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Re: Samsung Galaxy Note 4

Member

The device connects to any wifi router(i.e., retail stores, work, etc.). Just not extended WiFi routers!

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Re: Samsung Galaxy Note 4

Customer Support

I know connecting to the WiFi is important to you, bobd104. What happens when you try to connect to the extended WiFi router? Are you getting a specific error message?

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: Samsung Galaxy Note 4

Member

hi I posted a question a few days ago, still unanswered. S5 mini.

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Re: Samsung Galaxy Note 4

Sr. Member

I wonder if Samsung is aware of this??

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Re: Samsung Galaxy Note 4

Customer Support

l7892 sorry for the delay and the inconvenience that this has caused! Currently there isn't any news on the availibility of the device, but for the latest info check out http://bit.ly/dDumph

AshleyS_VZW
Follow us on Twitter @VZWSupport

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