Oh yes, I have been down that road and it is messy and ultimately unsatisfying.
I called my local store and the girl who answered told me that they could apply the update in the store if I couldn't get it over the air. Fine, great.
I go to the store, get handed off to someone who proceeds to play around with the phone (it doesn't freeze for *him* of course, just when I'm trying to do things like check my email or answer a call), and tells me that if I can't get the 2.2 update over the air there's nothing he can do. I was told incorrectly over the phone. He also tells me that I can't get an upgrade, I can't trade in my phone for a similarly priced model, and I'm essentially stuck. Unless of course I want to pay full price. I almost threw the phone in his face.
I sent a message through the verizonwireless.com website, because honestly I've always had better service from them than in *any* local store *ever*.
I received a call from a customer service rep, she was very nice, very understanding and appalled at the treatment I'd received in the store. She took the time to explain all of my options, and I couldn't really yell at her because she was at least trying to understand the situation.
Unfortunately, I'm still not allowed to trade in the current phones for a discounted phone, or get my upgrade early, or anything like that. These are my options:
1. Since I'm still under manufacturer warranty, they'll let me get replacement Continuums (my husband has one as well) to see if that will fix the problem. (I highly doubt it).
2. I can purchase an unlocked phone off of ebay, craigslist, wherever and have it activated at a Verizon store.
3. I can purchase a phone from Verizon at an unsubsidized rate, or buy a refurbished phone they sell from the site.
4. I can go back to my Motorola Droid (the original) which *did* update to 2.2 although it has many other issues, and is still incompatible with many of the apps I want.
No information however on if the Continuum would *ever* update on its own.
I have been a customer of Verizon's since 1999, this is the absolute worst phone I've ever gotten from them. I'm still highly disappointed that I can't get some kind of discount or trade because this phone really is terrible on 2.1. The best case scenario I can think of is go back to the Droids, do the Trade-in program through Verizon's site and use the pittance I'll get from them towards newer phones. But *that* hassle seems not at all worth it.
So that was my attempt, has anyone else had *any* luck?
