SMS stopped working on Xperia Z3V immediately after Lollipop update

RedDae
Member

After updating to Lollipop 5.1.1 yesterday (which was very overdue, so no complaints about finally getting the update) my Xperia Z3V stopped receiving or sending SMS. I've tried several different apps, and some—such as Hangouts—will send SMS but any of the texting-specific apps such as the stock Sony Messaging app will not. I've tried rebooting, removing and then reinserting the SIM card, uninstalling and then reinstalling the apps, and nothing has worked.  

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Re: SMS stopped working on Xperia Z3V immediately after Lollipop update

Racer0018
Member

Reset the phone and it will take care of all the problems with the messaging. For some reason people have had to do this to get it all to work. Backup all your stuff and then do a factory reset and you will have it all back and working. Thanks

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Re: SMS stopped working on Xperia Z3V immediately after Lollipop update

mssusthang
Member

I am having the exact same issue.  I did switch to Verizon's Messaging+ app that is installed (but never used) and it seems to work.  I tried several other messaging apps and that is the only one that works.

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Re: SMS stopped working on Xperia Z3V immediately after Lollipop update

Mmiller80
Member

Same here, I can't get any of the available messaging apps to receive text messages

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Re: SMS stopped working on Xperia Z3V immediately after Lollipop update

Strumph
Novice

I am having the same exact problem. I don't want to, but have also switched to Verizon's Messaging+ app until a fix can be found.

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Re: SMS stopped working on Xperia Z3V immediately after Lollipop update

hshrews
Member

Message+ is working, somewhat, but there are issues with the notifications not working. Check this topic

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Re: SMS stopped working on Xperia Z3V immediately after Lollipop update

Strumph
Novice

Seems like everybody is having the same issue. I found the answer on another thread.

One of the solutions is to do a Factory Data Reset (Settings/Backup & Reset/Factory data reset). I didn't try a Settings reset, so don't know if that works.

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Re: SMS stopped working on Xperia Z3V immediately after Lollipop update

revinit
Member

Same problem here.

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Re: SMS stopped working on Xperia Z3V immediately after Lollipop update

hshrews
Member

@Strumph Do you have a link to the other thread? Thanks in advance!

I really don't want to do hard reset to fix this

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Re: SMS stopped working on Xperia Z3V immediately after Lollipop update

ja79
Member

I was having an issue where the notifications were showing up for a second or two and went away as if no texts were received.  I was able to fix the issue by Disabling the Messaging+ application in Application Manager and then re-enabling it afterwards.   Notifications are working again. FYI, you should not lose anything by doing this as your texts and SMS messages are stored in the Phone Storage app, not Messaging+.  When you disable an app it will ask you if you want to delete all data and uninstall, but don't worry, nothing will be deleted.

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Re: SMS stopped working on Xperia Z3V immediately after Lollipop update

Strumph
Novice

Hshrews here's where I saw it: https://community.verizonwireless.com/thread/905003

As far as having notifications not working I've only got 2 texts today and I got notified. I'm using the stock Messaging app not Message+.

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