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S5 signal problem

Abrasted
Member

I just got a brand new S5 Oct 31 and I've had the crappies signal strength. I had soooo much better strength with my iphone. Kinda dissapointed.. any suggestions??

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Re: S5 signal problem

Community Manager
Community Manager

Let's find out what's causing these signal issues, Abrasted! What zip code are you in? Do you have issues everywhere you go, or in one specific location?

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: S5 signal problem

Abrasted
Member

Everywhere I go my connection is soooo slow..

On Sunday, December 21, 2014, Verizon Wireless Customer Support <

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Re: S5 signal problem

Community Manager
Community Manager

Abrasted,

Let's add some speed to your service. When did this start happening? Are others experiencing the same slow speeds? Is your software up to date?

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: S5 signal problem

Abrasted
Member

It started when I got my phone. I noticed my signal was lower then my old

phone. And I'll be around people that have verizon and I'm the slowest.

It's very fustrating

On Friday, December 26, 2014, Verizon Wireless Customer Support <

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Re: S5 signal problem

GalaxyClass
Sr. Member

You may give a try to resetting your sim card and use great care as not to touch the foil. If this does not help get a new sim card from a Verizon corp store as they are free their.

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Re: S5 signal problem

Abrasted
Member

How does one reset a sim card?

On Friday, December 26, 2014, GalaxyClass <forums@verizonwireless.com>

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Re: S5 signal problem

Anneleb
Member

I had the same problem! Very crappy service!! Traded in for a different phone!!

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Re: S5 signal problem

Community Manager
Community Manager

Abrasted,
I can further assist you! You can reseat the sim card by removing/inserting the sim card here http://vz.to/1rVeFxV Please test and share. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Re: S5 signal problem

Abrasted
Member

I've done that.. its still haVing issues. I've never had signal issues

until I've had the galaxy 5! I will never recommend this phone ever!!

Anything else I can do?

On Tuesday, December 30, 2014, Verizon Wireless Customer Support <

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