Returned from overseas trip and now cannot access wireless data

[davidfink1972]

I recently returned form an overseas trip (South Africa) and took my Samsung Galaxy S3 Black 16G phone. While there I purchased a third party sim card with talk/data minutes. I recently returned and replaced my Verizon sim card but now cannot access data unless I have a WIFI connection. I think I have to change some wireless data settings but I have no idea how or what to change them to. I would appreciate any help.

[vzw_customer_support]

Welcome home from your trip to South Africa. That is on my bucket list of places to visit.
I hope the data is working at this point so I apologize for the delay.
Now that the Verizon SIM card is in the SIII are you able to go to:
Apps>Settings>Wireless and Network>More Settings>Mobile Network>Global Data Roaming Access to make sure it is allowed?

Also check Apps>Settings>Wireless and Network>More Settings>Mobile Networks>Mobile Data>Enable.

http://vz.to/MLDgRr

TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[davidfink1972]

Tamara:

Global Data Roaming access is allowed and mobile data is enabled. Network

mode is CDMA/LTE and Access Point Names lists only "Verizon Internet" as an

access point with the following settings:

Name: Verizon Internet (not editable)

APN:VZWINTERNET (this field is highlighted and editable)

Proxy:Not set (not editable)

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: Not set

Multimedia message proxy: Not set

Multimedia message port: not set

MCC: 311

MNC: 480

Authentication type:Not set

APN Type: default, dun

APN protocol: IPv4/IPv6

APN roaming protocol: IPv4/IPv6

Turn APN on/off: on

Bearer: unspecified

Mobile virtual network operator: None/Not set

On Fri, Apr 10, 2015 at 11:51 AM, Verizon Wireless Customer Support <

[vzw_customer_support]

Davidfink1972-

Thank you very much for the information provided.  Please change change network mode to Global.  Once you make that change please power off phone completely and then power on.  Give that a try and keep us posted.

EmmaM_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!