Retrieving Information from a dead phone?
abster0313
Newbie

My Droid 4 is no longer working. Most of the time there is just a glow to the black screen. The phone will not do anything else.

Is there any chance I could get pictures, videos, and contacts off of it?

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Retrieving Information from a dead phone?
demmo86rt
Champion - Level 3

Hopefully your contacts were saved as Google contacts, in which case they will be backed up with your Gmail account.  And, depending on how your camera was configured, (and I don't remember for sure if the D4 has one) hopefully your pics and vids are on the SD card.

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Re: Retrieving Information from a dead phone?
SuzyQ
Community Leader
Community Leader

The Droid4 does have the option of adding a micro SD card - and you can set options to have the pics and videos automatically save to the card. If the OP has/had done that, everything should be saved to the card and can be viewed, copied, etc. on any computer.  If the pics are on the internal storage of the phone, and not on the SD card, they still may be retrievable via BitPim, or a similar program

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