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Replacement phone is unable to activate

mlavallee
Member

I received a Droid Maxx as a replacement for my Razr HD (I'm guessing the difference in phones was due to the Razr no longer being available, although I may be wrong) The phone came with a pre-installed sim card and i was also sent a new sim card in a separate package. After allowing the phone to get to room temp and charging, I turned it on to activate. Tying both the new and pre-installed Sim card, the phone is unable to activate my account. (I seated and re-seated the cards several times to make sure of a correct install, also tried both powering off and on and reboot to no avail).

Without a access to a phone or car, am I stuck until I can get this to a store, or are there other options that I can try first?

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Re: Replacement phone is unable to activate

chris1060
Sr. Member

Did you attempt to use the sim card out of your old phone?

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Re: Replacement phone is unable to activate

mlavallee
Member

It is a larger Sim card - doesn't fit in the new phone.

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Re: Replacement phone is unable to activate

Community Manager
Community Manager

Hello mlavallee,

I'd be happy to review your activation options with you! You can log on to My Verizon http://bit.ly/xB4iTc to activate the new SIM card, and then you will be able to activate your device.

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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