"Unfortunately, Cloud has stopped." keeps popping up on screen and I cna't clear. It blocks me from using the phone.

[heidlauf]

No it did not solve my issue. I have cleared the cache and the data and now its asking if i want to go back to factory settings. I do not. Any time I open an application it kicks me out of it with that message and it changes from cloud to something else sometimes. I have a Galaxy J7

[vzw_customer_support]

Thank you for those details, heidlauf. We understand not wanting to complete a factory reset, but that may solve your issue. Please keep us updated, if you decide to complete this step. CourtneyM_VZW