Razr hd has an update but my phone won't update the software.
djchambers24
Newbie

I have a Razr HD and for almost a month it keeps saying I have a software update.  When I do the update it goes through turns off to reboot they say update failed.  Is anyone else having this issue or know how to get it to update?

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Re: Razr hd has an update but my phone won't update the software.
vzw_customer_support
Customer Service Rep

Hi djchambers!

I'm sorry for any issues in getting your update! Let's try some troubleshooting to get this taken care of OK?

Please go to applications manager in settings, scroll to ALL, scroll down to System Updates and clear data. Reboot & check for updates.

Give that a try and let me know how it goes,

Thanks!

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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