Re: Razr M hotspot not working after update
bigjwstewart
Newbie

No, no damage. It worked fine before the kitkat update. using the hotspot is a daily thing for me. In know it worked before the update and having problems after it.

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Re: Razr M hotspot not working after update
vzw_customer_support
Customer Service Rep

Hi Bigjwstewart,

Updates are supposed to make the device sweeter! I apologize that this has not occured. Thanks for all of your hard work. Let's get this resolved. Is your bluetooth turned on? If so please turn the bluetooth off while connecting the Hotspot. Next, try changing the Wi-fi settings on the device

Or, you may force Wi-Fi connections to 5GHz networks:

1. Touch

2. Touch Settings

3. WiFi, select “Advanced Options”

4. Select “Wi-Fi frequency band”

5. Choose the “5 GHz only” option

Keep me updated with the results.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Razr M hotspot not working after update
bigjwstewart
Newbie

Nope, Still only works when making or receiving calls and texts or when the BT is off.

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