Question about not connecting about WiFi
wkv2069
Newbie

How do I use internet and facebook away from my WiFi?  Whenever I leave home I can't connect to anything.  Can't I just use data through the phone without wifi?

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Re: Question about not connecting about WiFi
iamwhoiam
Enthusiast - Level 2

I have the same problem, I can connect through wifi just fine, but most of the time when I need to use my phone for internet, i'm not near wifi, it's really annoying not being able to use the data.  Anyone know a solution?

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Question about not connecting about WiFi
demmo86rt
Champion - Level 3

You have to make sure mobile data is turned on.  menu>settings>wireless & networks>mobile data

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Re: Question about not connecting about WiFi
stef7
Master - Level 2

yes, and if demmo86rt's suggestion doesn't help, one would think you need to contact VZW as there may be something wrong with your account.

Re: Question about not connecting about WiFi
vzw_customer_support
Customer Service Rep

Hello Wkv2069 & Community!

If you have a smartphone that's active on a Verizon Wireless phone number then yes, you should definitely have access to our 3G or 4G network (depending on device/location). 

What type of phone do you have? What does your phone say at the top when you're not at home?

Let us know so we can try to resolve this.

Thanks!

MelissaM_VZW
Follow us on Twitter @vzwsupport

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