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Problems with Hotmail being delivered to phone

Member

This has been problematic since I got my first smartphone two weeks ago. It would not receive e-mail at all, and gave me an error message saying the account password was incorrect. (It was not, I've had the same password for a few months) Then it cleared up, and the phone was receiving e-mail from my Hotmail account live for a couple of days, over the weekend. Now it does not appear to be syncing automatically, and when I sync it manually I no longer receive the error message, just no e-mail is being delivered at all?!! Anyone else having this problem? Any advice? 

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Re: Problems with Hotmail being delivered to phone

Expert

When you added the account the first time, how did you add it to the phone? Was it setup as a POP server email setting or Exchange server or something else?

I currently have two Hotmail/Live accounts setup as exchange emails and have not had issues with them.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Problems with Hotmail being delivered to phone

Member

I do not know. It was set up for me at the Verizon store.

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Re: Problems with Hotmail being delivered to phone

Expert

Try removing the email account from the phone and then adding it back in again.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Problems with Hotmail being delivered to phone

Sr. Member

I had the same problem with my Droid Razr M. Kept on getting error messages such as you're getting. Read in another community to delete the Hotmail account from the "Email Folder." I might add, check the settings and write down all the information, such as port numbers, etc. before you erase the account. Than add the Hotmail account to the folder marked "Other." This seemed to do the trick for me. Another thing you might try is to download an Email server from the Google Play. There are several of them, and some are free. I downloaded GO Email, and it works like a charm.

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Re: Problems with Hotmail being delivered to phone

Expert

I saw this link in another discussion on the VZW community today. It appears to be an issue on the Hotmail side.

https://status.live.com/detail/hotmail

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Problems with Hotmail being delivered to phone

Member

Thanks, Ann154!. Right after I got the phone (my first smartphone) 2 1/2 weeks ago, the VZW community posts were indicating it was a problem on the Verizon end which they were working on. So perhaps that one got fixed and this is a new problem.

mortb, thanks for sharing your info as well, if this remains problematic, I may do something different with e-mail.

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Re: Problems with Hotmail being delivered to phone

Member

In the end I telephoned Verizon Customer Service x2. They were actually very helpful, especially given that I am not all that adept at navigating in the smartphone yet. I was told by Tech Support that the preloaded app for email does not work well for Hotmail. They had me uninstall Hotmail there, and install another app called K-9 Mail which so far has been working well.

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