Powering down randomly

Jayzblondie
Member

My Motorola Droid phone that is less than 2 years old keeps shutting down for no reason. I must keep it on charger to avoid this. HELP! Verizon store has been of NO help!

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Re: Powering down randomly

Snn5
Sr. Leader

Does i shut down because of heat or low battery or what?  If you have to keep it plugged in, sounds like a battery issue.  Does it have a replaceable battery?  Do you have extended warranty?  If so, this can be used for a free replacement via Verizon.

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Re: Powering down randomly

Jayzblondie
Member

No, it is not hot or cold. It does not have access to battery and no extended warranty. Could it be a software issue? It stays off until battery runs out even if you put it on a charger. Then it turns itself back on. Possibly possessed?!?

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Re: Powering down randomly

Snn5
Sr. Leader

I might recommend a safe boot to determine if the issue is app-related, or go all out and do a factory reset and get it all at one time.

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