I switched to Verizon last November as my service with Sprint was poor. When I checked the coverage maps for my location they indicated the following:
My house and office are located at the pin. Here is my map of my actual coverage that I experience:
When I was with Sprint I had similar coverage issues and they offered me FREE OF CHARGE a signal extender for both locations. But verizon wants me to pay $250 / per extender for a signal issue with their poor tower coverage. I'm not too happy with this at all.
While the extender would help at home I still need to use my phone in this coverage area and often loose the signal and loose the data alltogether.
This is very frustrating and I'm extremely disappointed in the quality of the service that Verizon is providing.
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Thank you for your response. In your email you mention a credit towards
the purchase of the extender. When I click on the link the extender is a
full price $250. What is the credit offered and how would I apply it to the
purchase of the extender.
Also My house is next to my office building would the extender have
enough range to reach both properties or would I need to purchase two
Are there any plans to improve service in this area? The signal is low
in a large section of South Portland and it's very frustrating to loose my
data / phone signal when i am in areas that I frequent. As miserable as
Sprint was I did not lose signals like I am with your services.
Also I would recommend updating your coverage maps to more accurately
reflect the coverage in this area as they are currently misleading.
On Wed, Jun 10, 2015 at 7:32 PM, Verizon Wireless Customer Support <
Providing reliable service is certainly our top priority. Having a Network Extender as a service enhancing accessory will definitely make it more convenient to use your cellular phone at this location.
We are always happy to check on promotions to help with cost on this accessory and this can be reviewed through our loyalty offers. You can use the Network Extender to enhance coverage for up to 5,000 sq ft area. I am including a link with FAQ I am sure will help clarify most concerns on how this works.
I am happy to send your feedback as we are constantly working to expand within our 4G LTE network so our customers can enjoy their service anytime.
Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!