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Phone replacement: to different model??

KayoAlbert
Member

Hi,

I have Galaxy S4 with valid contract and Asrion insurance.

Phone was damaged recently and I'm looking into replacing it.

Asrion has deductible of $99, but I was told I can purchase replacing phone by myself.

Do I need to replace with the exact same device, or can I go for Galaxy S5 instead of S4?

Thank you,

Kayo

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Re: Phone replacement: to different model??

GalaxyClass
Sr. Member

Upgrades are not an option through your insurance program. If you want to upgrade, you will need to contact Verizon Wireless. You can only get equal replacement value from your insurance.

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Re: Phone replacement: to different model??

GalaxyClass
Sr. Member

Upgrades are not an option through your insurance program. If you want to upgrade, you will need to contact Verizon Wireless. You can only get equal replacement value from your insurance.

View solution in original post

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Re: Phone replacement: to different model??

DC4000
Novice

They gave me a different (upgraded) phone once a long time ago during a replacement. It was a lucky moment! That was only because they no longer stocked my phone that got broken. Nowadays, I think they keep plenty of stock and you aren't going to have that happen. Especially with an S4.

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Re: Phone replacement: to different model??

KayoAlbert
Member

Great. I understand that I need to replace with the same model.

Now, according to Asurion's website, I need to pay $99 for replacement, but

I can get it cheaper.

How do I claim the damage and not use their replacement???

thank you,

Kayo

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Re: Phone replacement: to different model??

DC4000
Novice

Are you saying that you will buy your own S4 for less than $99 and want to use it with your Verizon service?

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Re: Phone replacement: to different model??

KayoAlbert
Member

Yes, if that's allowed.

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Re: Phone replacement: to different model??

Tidbits
Sr. Leader

You don't have to claim anything. Just use your upgrade if you want to do that.

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Re: Phone replacement: to different model??

DC4000
Novice

Yes - I believe it's allowed as long as it is a Verizon phone (compatible with Verizon). I'd speak with Customer Service to make sure before taking the leap though.

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Re: Phone replacement: to different model??

KayoAlbert
Member

Yes, does anyone know the customer service phone number?

Thank you,

kayo

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Re: Phone replacement: to different model??

DC4000
Novice
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