I just received this phone and set it up last night. It worked fine for a few hours and then entered an emergency call screen and will not return to the home screen despite rebooting and even battery removal. My Verizon site still recognizes the device. Thanks for any help you can give!
Melindaat823, let's get you back to enjoying your new phone. Please remove the SIM card for a few seconds and re-insert http://vz.to/16Yod9J. This should force the phone to reactivate. Let me know if you need further assistance.
MarquiaF_VZW
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