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All of a sudden I have been having an issue with my display when making calls. Before when in a call, I had full operation of my phone. Now though, the moment I click either "Call" or a phone icon, my screen goes dark and I cannot "wake" it back up by hitting the power/lock/unlock button or any other button. Because of this, I cannot use the keypad when needed, or hang up. I have to wait for the other side to hang up, or pull my battery (and then wait the long 5 minutes for it to boot back up). How do I get around this problem.
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Sounds like you have something covering, or some how interfering with the proximity sensor.
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Hello OutlawSkto33!
Thanks demmo86rt for the suggestion! Was there any difference when you removed the case from your phone? You did some great troubleshooting already by removing the battery. Was the phone exposed to any water or physical damage? If you are within your one year warranty, we may need to look at replacing your device. Let us know!
Katie H
VZW Support
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