Phone is locked on the "cyclops" screen. Working fine earlier, plugged in to charge and that is where I found it. Tried calling Verizon for help listed on here but got a recording to call *611 from my phone. Duh.... can't since the damn phone isn't working. Tried to get a chat going but it says all techs are busy. Tried connecting it to my laptop but it isn't even seen by the computer. Any suggestions? Verizon stores are closed now.