Note 4 in auto menus
itsgreg
Newbie

My Note 4 doesn't work when I'm connected to automated menus.  When I enter strings of numbers like account numbers or credit card numbers, the aotomated system doesn't detect my keypad input.

I have found many other posts around the net about this problem.  I have tried not using speakerphone, and setting the DT-whatever setting to "Long".  Neither worked.

You'd think Samsung would have debugged this before releasing the software.

Anyway, how to troubleshoot this incredibly frustrating problem?

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Re: Note 4 in auto menus
vzw_customer_support
Customer Service Rep
We want your phone to function the way it was intended. To clarify, this issues continues whether you have the DTMF tones on normal or long? We will be glad to help.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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