Re: Not getting texts from wife
jjg198
Newbie

Old texts were deleted...no change.iMessage turned off...no change.No issues with other users (iPhone or Android) for either of us.

Sent from my Verizon Wireless 4G LTE smartphone

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Re: Not getting texts from wife
vzw_customer_support
Customer Service Rep
Thanks for replying jjg198
Let's see if an app was causing these issues. Please power the device up in Safe mode and retest. Here's how: http://www.verizonwireless.com/support/knowledge-base-97645/
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Not getting texts from wife
jjg198
Newbie

No change despite safe mode.

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Re: Not getting texts from wife
vzw_customer_support
Customer Service Rep
jjg198,

All your hard work on getting this fixed is truly appreciated. Could you confirm whether or not you also have issues receiving phone calls from her please?

SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Not getting texts from wife
jjg198
Newbie

No issues with calls from her.

Sent from my Verizon Wireless 4G LTE smartphone

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