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Not getting texts from wife

Member

Texting for both of us is normal except I cannot receive texts from her.  This started last weekend.  Please advise.

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Re: Not getting texts from wife

Sr. Leader

A bit more information would be helpful before people start giving suggestions which have no bearing on your situation. What phones you have, plan, etc... People just assuming about your situation just wastes time.

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Re: Not getting texts from wife

Member

Sorry.  I have GS5 and she has iphone 5.

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Re: Not getting texts from wife

Sr. Leader

Whenever an android cannot receive texts from an iPhone, you have to consider iMessage as the culprit. Whether or not it is, you should always consider it.

What color are the bubbles around the texts she sends to you? If they are blue, her iPhone thinks it is sending the message to another iPhone utilizing iMessage. If they are green, they are being sent as texts and it is unlikely iMessage is not the culprit.

There are multiple reasons why this could have just started. 1 - you recently switched to an android from an iPhone without fully disabling iMessage. 2 - you signed into an Apple userid account on an Apple device other than an iPhone recently and now her phone is sending all of the messages to your contact info via iMessage. There may be other reasons, but those are the 2 which come to mind.

Info about correcting this possible cause can be seen in the following location.

Can’t get text messages from an iPhone - Apple Support

If the bubbles around your wife's messages to you are green, it is probably a different cause and you may have to call CS to remedy the situation.

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Re: Not getting texts from wife

Sr. Member

Is it possible that you have several hundred (or even thousands) of SMS messages from your wife?  You may need to delete some of them.  I have my SMS program auto-delete when the message thread gets to 250.

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Re: Not getting texts from wife

Community Manager
Community Manager
jjg198,

We want you to be able to enjoy receiving text from your wife. Did anything change on either one of your phones around the time this issue started? Are you using the factory text applications on the devices? Does your wife receive an error message when trying to send you a text?

LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Not getting texts from wife

Member

This started on April 17. Nothing changed that we are aware of. We are both using the factory text application. She does not get an error and assumed the messages are delivered. She receives my texts without problem.

Thanks.

Sent from my Verizon Wireless 4G LTE smartphone

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Re: Not getting texts from wife

Community Manager
Community Manager
jjg198,

Thank you for responding back and providing these details. Have you gone through and deleted any old text from you wife and have her test and try to send you another message? Also, If you could both please delete each others contact information and then re-add each other and have her try and send you a text again. Please keep us posted.

LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Not getting texts from wife

Member

Removed each other as contacts, re-added and then same result. She gets my texts. I do NOT get her texts.

Sent from my Verizon Wireless 4G LTE smartphone

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Re: Not getting texts from wife

Community Manager
Community Manager
Thanks for replying jjg198
Let's get this addressed! Have you tried deleting all old texts from both devices? Pls try with iMessage off on the iPhone and let us know. Any texting issues with other iPhone users?
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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