Thankyou for bringing this to our attention, mamaDeb611. It is important to us that you have the ability to receive messages from all your family and friends. I'd be glad to help.
Have you made any changes to the phone (apps/software) recently? If you dial *86 do you hear any additional prompts or error messages? Please provide a few additional details and we will be ready to continue helping.
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I'm sorry you are having problems with your voicemail, Jcwebber. I know how important it is to have your voicemail working correctly. Let's look into this further and see what is causing this problem. When did you start experiencing this problem? Have there been any recent changes to your device (Phone upgrade, new apps, etc.)? What is the make & model of your device?