No connection

steinh
Member

I have a Zenfone V. It very rarely lets me make or receive a call from inside my house. Even with four bars I get "No response, times out." or "Callular network not available."

I've had multiple Blackberry phones, my family has iPhones, and countless visitors with various Verizon phones have never had any trouble. I'm on my third Zenfone V, and all Verizon has offered is "Well, you can buy the signal booster for $250", or you can buy a more expensive phone with no credit for the money you already spent.

Does anyone know any tricks to get the phone to see the network regularly? Thanks.

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Re: No connection

lukevinyl
Sr. Member

What you are experiencing is possibly due to this being a 4G LTE only device.

While the other Verizon phones you mention had CDMA service as well as 4G LTE, this particular device operates only on 4G LTE and no CDMA service. If you are in an area that has limited or no 4G LTE you are not going to have good service at all and need the standard VZW network (CDMA). Rural areas of course will be most impacted but any area with limited 4G will need to use CDMA for reliable service.

Look at the difference between the Zenfone V and a Galaxy S7 as an example.

            Galaxy S7:

Rev A Capable

CDMA

GSM•Quad Band 850/900/1800/1900 mHz

4G LTE 700Mhz Capable

•Band 2 - 1900MHz
•Band 3 - 1800MHz
•Band 4 - 1700MHz
•Band 5 - 850MHz
•Band 7 - 2600MHz
•Band 8 - 900MHz
•Band 13 - 700MHz
•Band 18 - 850MHz
•Band 19 - 800MHz
•Band 20 - 800MHz

XLTE Band 13 / 4 (700/1700 MHz)

Supported Data Technologies

•HSPA
•EDGE
•1xEVDO
•GPRS
•1xRTT

            Zenfone V:

4G LTE 700Mhz Capable

•Band 2 - 1900MHz
•Band 4 - 1700MHz
•Band 5 - 850MHz
•Band 13 - 700MHz

Simultaneous Voice and Data in 4G

XLTE Band 13 / 4 (700/1700 MHz)

Not CDMA Compatible

Supported Data Technologies

•EDGE
•HSPA+
•GPRS

There is also a known issue with this device where it will randomly lose service, requiring a re-boot/power cycle. This will hopefully be resolved with an upcoming software update but wanted to mention this as well as it seems this might also be a possible explanation to what you are experiencing as well-- it was hard to tell from your post which of these was more relevant but figured I'd mention both current possibilities!

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Re: No connection

Community Manager
Community Manager

Hello steinh! We know it is very important to have phone service at home. I'm sorry to read that previous options didn't work for you. We do have another option, you phone has Wi-Fi calling. If you have Wi-Fi at home, you can just go to the settings>Advance Calling>Wi-Fi Calling and turn it on. Enter you address, and then tap on when roaming and choose prefer Wi-Fi. We hope this helps.

Aaron_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No connection

lukevinyl
Sr. Member

What you are experiencing is possibly due to this being a 4G LTE only device.

While the other Verizon phones you mention had CDMA service as well as 4G LTE, this particular device operates only on 4G LTE and no CDMA service. If you are in an area that has limited or no 4G LTE you are not going to have good service at all and need the standard VZW network (CDMA). Rural areas of course will be most impacted but any area with limited 4G will need to use CDMA for reliable service.

Look at the difference between the Zenfone V and a Galaxy S7 as an example.

            Galaxy S7:

Rev A Capable

CDMA

GSM•Quad Band 850/900/1800/1900 mHz

4G LTE 700Mhz Capable

•Band 2 - 1900MHz
•Band 3 - 1800MHz
•Band 4 - 1700MHz
•Band 5 - 850MHz
•Band 7 - 2600MHz
•Band 8 - 900MHz
•Band 13 - 700MHz
•Band 18 - 850MHz
•Band 19 - 800MHz
•Band 20 - 800MHz

XLTE Band 13 / 4 (700/1700 MHz)

Supported Data Technologies

•HSPA
•EDGE
•1xEVDO
•GPRS
•1xRTT

            Zenfone V:

4G LTE 700Mhz Capable

•Band 2 - 1900MHz
•Band 4 - 1700MHz
•Band 5 - 850MHz
•Band 13 - 700MHz

Simultaneous Voice and Data in 4G

XLTE Band 13 / 4 (700/1700 MHz)

Not CDMA Compatible

Supported Data Technologies

•EDGE
•HSPA+
•GPRS

There is also a known issue with this device where it will randomly lose service, requiring a re-boot/power cycle. This will hopefully be resolved with an upcoming software update but wanted to mention this as well as it seems this might also be a possible explanation to what you are experiencing as well-- it was hard to tell from your post which of these was more relevant but figured I'd mention both current possibilities!

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Re: No connection

steinh
Member

Thanks for your response. That makes perfect sense. You provided much better service that Verizon.   ;-)

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