No Basic Voicemail Notifications
EricGO
Newbie

Another customer with Basic Voice Mail and no VM notification (other than *86 to “find out”).  I get this notification sporadically, however.  Does “mobile data” have to be on in order to get the VM message notification?

Thx

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Re: No voice mail notifications.
vzw_customer_support
Customer Service Rep

EricGO,

I am sorry to hear that you are having trouble with getting voicemail notifications. We definitely want you to have all available features on your device. What model phone do you have? Also, has this always been a problem or just started recently? Please fill us in so we can check what direction to assist. We are ready to help.

Thank you,

TonyG_VZW
Follow us on Twitter @VZWSupport

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Re: No voice mail notifications.
EricGO
Newbie

Thanks for your help.  I have a Samsung Galaxy SCH-1605 with Android version 4.1.2 software.   Initially (August), I had Voicemail notifications -- maybe sporadic -- then completely lost it for Sep-Oct-Nov then several notices in early Dec, then nothing.

Do I need to do the factory reset (not my preference)?

Eric, EricGO

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