New Kitkat update has left me w/o sound. +
sheena813
Newbie

So far this is my only problem. The only sound that will work is the ringer and alarm. And yes I have checked all of my settings to make sure nothing is muted or turned off. This all happened right after the update yesterday morning. Please help Smiley Happy

Samsung S4

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Re: New Kitkat update has left me w/o sound.
vzw_customer_support
Customer Service Rep

I'm so sorry your phone is not working properly after your update sheena813. I know this is frustrating but help is here. Are you using any sound apps? Are you having issues with any of your apps? If so, I recommend removing them temporarily to help with the issue. You can also perform safe mode to check the apps on your device http://vz.to/1m8Mjg4 . If you continue to have issues, the last step is to perform a hard reset http://vz.to/PTQNYF . Please keep us posted and let me know if it works.


KinquanaH_Vzw
Follow us on Twitter @vzwsupport

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Re: New Kitkat update has left me w/o sound.
vzw_customer_support
Customer Service Rep

I'm so sorry your phone is not working properly after your update sheena813. I know this is frustrating but help is here. Are you using any sound apps? Are you having issues with any of your apps? If so, I recommend removing them temporarily to help with the issue. You can also perform safe mode to check the apps on your device http://vz.to/1m8Mjg4 . If you continue to have issues, the last step is to perform a hard reset http://vz.to/PTQNYF . Please keep us posted and let me know if it works.


KinquanaH_Vzw
Follow us on Twitter @vzwsupport

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