Need help with transferring phone files

[iOutlawTorn]

So my girlfriend has an audio file on her phone (a Droid RAZR HD) and she needs to upload it to a computer for a class. Her computer is really bad and so she's using mine, a Mac. I downloaded the Backup Assistant program for Mac and when her phone is plugged in I can drag all the files she needs over to the local content but the transfers always fail. When I click on the transfer log it simply says they failed but it never gives any explanation as to why or how to fix it.

We've tried going bluetooth connection but I have an iPhone and whenever she searches for bluetooth devices my phone doesn't show up in hers and vice versa. I have plenty of space in my Verizon Cloud to transfer it there but her phone is on her parents plan so I can't really transfer her files to mine. It seems her phone is already linked with a Cloud account that isn't mine.

What can we do to resolve this issue? Any tips would be greatly appreciated

[B33 · Accepted solution]

Have you tried Looking in here through Motorola's Help Pages,?  If not give this a Look.. b33

http://www.motorola.com/us/shop-all-mobile-phones-1/Droid-Razr-HD/m-DROID-RAZR-HD.html

https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8448/action/auth#/how_do...

[SuzyQ]

iOutlawTorn wrote:

So my girlfriend has an audio file on her phone (a Droid RAZR HD) and she needs to upload it to a computer for a class.

Can she attach it to an email?

Send it to you via text message?

How large is the audio file?  Can she save it to an SD card?