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Need help from Colombia

Member

I am out of the country with my "Android 2" that has sim card. I have the phone unlocked, and used a sim card from a local carrier. Last year I used the same sim card and the phone worked fine. This year with the same sim card it doesn't work??? And, yes the phone is still unlocked. Need help please!!

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Re: Need help from Colombia

Customer Support

Hi golferjim,

I am sorry you're having issues using your device out of the country. Since the device is unlocked, perhaps you need a new sim card from the local carrier. Did you contact them for getting a new sim card to try? Let me know after you confirm this if you need more help.

Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport   

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Re: Need help from Colombia

Customer Support

Hi golferjim,

I am sorry you're having issues using your device out of the country. Since the device is unlocked, perhaps you need a new sim card from the local carrier. Did you contact them for getting a new sim card to try? Let me know after you confirm this if you need more help.

Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport   

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