You two are right. They should care about he customers that lay on either side of the spectrum. But I'm willing to bet the majority of their customers such as myself are an average user and therefore they aren't going to focus so much on the phone enthusiast. Being that they have so many customers, they don't feel they necessarily need to be as conscientious about appeasing a smaller group as a smaller company struggling to get and maintain customers would have to, since this smaller group going elsewhere will likely not make a dent in their profits or customer base.
I can upgrade my phone on tuesday Oct. 29th, and I was going to get the G2 when I heard about the Nexus 5. I was looking into the Nexus 5 until I read Verizon wouldn't get it. Would I have gotten the Nexus 5 had Verizon been willing to carry it? Probably... Am I that much into phones and the Nexus 5 to be willing to switch services to get it? Nope. That's just me and if you ARE into phones enough to switch I'd say go for it. I wouldn't switch not only because I feel Verizon offers the best wireless network, but also because I am only paying $50 a month for unlimited data, text and 4GB of data.
Sorry meant unlimited minutes and text and 4gb data. but it is really unlimited mobile to mobile minutes. and 700 minutes to a landline. rarely ever call landlines though
As long as Verizon is in this 3G/4G LTE phase, there won't be timely updates for the Android phones even the Nexus ones. There are a lot of steps behind the scenes for CDMA, that do not exist for GSM, which is why the GSM Galaxy Nexus had such timely updates. Compared to other devices on Verizon, the Galaxy Nexus updates came quicker than any other device I had previously. First to have ICS on Verizon and first to have Jellybean on Verizon.
When we get to LTE only devices, there is a chance we'll have the freedom on Verizon that people have on AT&T - but not until then. Bloatware is going to happen. There are ways to limit it. I believe the Verizon Galaxy Nexus had at least 2 bloatware apps, but that is far better than anything recently.
I love the idea of the Nexus 5, but let's be honest the Nexus phones have been lacking in at least one aspect through each generation. Usually it is the camera.
I used to be a crazy Nexus enthusiast, but these days I rock a Note 3 with Nova Launcher. Nova Launcher will give me the stock feel while still leaving in the awesome features of the Note 3. It's the stupid Touchwiz animations that slow down the Galaxy phones anyway, and Nova gets rid of that.
When Kit-Kat launches, I'll just enjoy it on my Nexus 7 first. NBD.
I absolutely agree with the Nexus 5 "Or else".. Just expressing my contempt that Verizon won't carry the next Nexus that my wife and I are both planning to move to.
I'm actually OK with paying a bit more for Verizon service because of the awesome coverage in most places. One thing I can't stand however, is not being able to use the phone I want. If they aren't interested in ensuring the best phones come under their umbrella, then I have to leave their umbrella.
Since that's not the case, we're going to have to take our family plan and leave Verizon and go to a carrier who will carry the Nexus 5 for us.
I'm not so much worried about Nexus 5 as I am with Verizon other new phones. If i decide to buy say the new Droid Maxx will it get the latest versions of Android in a timely manner. Why does Verizon have to have so much bloatware on their devices as to interfere with Android updates and limit its customers, and why if I pay so much money for a new phone and services with this company why are we as consumers left out of Android updates..Verizon get it together, your service is second to none right now, your coverage is great & your customer service specialist are wonderful and polite. Your business model should be to keep as many customers as to make more money.
Lower your plan pricing, stop hindering Google Android services and give your customers the phones they want with the plans they need at an affordable rate. Get rid of the unnecessary apps that no one will use that take up space, bloatware is costing you. T-Mobil may not have great coverage but you could learn a thing or two about the plans they offer with the phones everyone loves and needs. If you make your customers happy you'll continue to make a profit, and this customer will be with you for life.
Called the sales department tonight - not only were the poor call centers not given an official response on how Verizon is not supporting/selling the - arguably - best phone on the market as of today, but they didn't even KNOW about it, or about 4.4 release.
This makes me feel like Verizon is going the way of RIM - they are out of touch with the consumer, and out of touch with the technology they claim to be experts within. Google Nexus has time and again been proven to be a great phone, at a great price, and unfortunately non-Verizon time and again. The Galaxy Nexus was a joke, the red headed step child of the family, and now 5 full releases have gone by with EVERY other 'big' carrier being on board. Even AT&T - who won't sell it - still are allowing it on their network.
Verizon however will not allow any device that they don't sell.
So let's take a step back and think for a minute. Yelling and complaining is certainly going to get attention, but what would make us happy that Verizon is likely to do?
For me, I'd like to see all/some of these from Verizon
Furthermore, I expect a Verizon representative to answer the people who sign their checks why this even has to be discussed, and on their forum rather than in their call center. That means someone should at the MINIMUM respond to this thread, or post a Sticky on the Nexus 5 debacle. Really if they want to prove they're the best, they should be contacting each of us individually for not only apologizing, but offering some boon.
I'd also like them to respect their employees enough to not allow them to be blindsided by upset customers calling in - it's clear from my conversation tonight that their support centers knew nothing about this, and the girl - Ashley - went above and beyond in an attempt to find SOMETHING, including offering me information on when other Verizon phones might be getting KitKat (as this is a big reason many of us want a Nexus product)
Ironically, she said within 90 days - so no big deal HTC One owners, you'll get 4.4 some time in 2014. Because, that's about on par for Verizon's inability to release updates.
For me, this goes beyond the usual complaints people have on Verizon. Yeah, they're more expensive, yeah their support can have issues (all the networks can), and yeah sometimes their firmware upgrades for Android they take an extra 10 months to release because of their 'extensive' testing might still cause your phone to reboot randomly (Any other Thunderbolt rebooters here?) - but all that is mostly normal. Not supporting the flagship phone of Google when all their competitors do? That's just bad business, and in my opinion an inexcusable one.
Bottom line, Verizon can expect to lose another two lines over this, and my own has been on their books since 2002.
I think I see the problem. Verizon doesn't know what to do. We comprise a small minority, but clearly we are not at all happy. Clearly we have a voice and are not afraid to use it.
Perhaps there's something waiting? Something to make up for this humiliation?
Verizon... That's what it is. Its a humiliation. I love the service coverage, but I describe my experience as being a necessary evil. I consume a lot of data, so it makes sense to stay. I won't leave until I must. You get my money for now.
So, this humiliation... This hoping you will relent and do whatever you must to correct the nexus debacle from two years ago.. only for you to not. I believed it would work out, I really did. Now, I'm disappointed, dissatisfied, and disgruntled. What's worse is in justified. Google says they're working with you? Who cares.
Let me spell this out: we are friends with benefits.
I have no feelings for you. I wanted an iPhone, you took forever. I got a droid. Then I wanted a nexus, you took forever. I waited. I wanted this nexus, I waited. You failed. In between, you took my unlimited future, which I fully understand. You also kept me from using my device as intended, which does not make sense. No Google wallet... Yes bloatware... Yes. You don't get me or any of us. Your plan with iPhone going well?
We are your hope, your loyalists. You treat us like plebs. You're in the States and nowhere else to mention. You've got nothing to keep you at the top BUT us. Most reliable what? Make up your mind, please.
Prediction for you...
Like many, you will take away my data, thus ending this mess for me. You would be doing me a favor since I don't really like your business practices. The problem for you is not the money you lose from me, but everyone I take with me. My parents,my friends, my family of course, and my praise. Market studies show that leaving with a bad taste almost guarantees you'll not see me again for a while... Like try 10G LTE.
T-Mobile doesn't have great service, but they'll get better as sprint will. Maybe a new provider will show? Who knows.Your place is challenged. You got into it with Apple before losing the iPhone. You're prepared to lose all of us because no one will ever find a new way to move data... Yeah, okay.
Friends with benefits.
Just waiting for something better to come along. I guess we at least have that in common. Nexus 5 isn't the last straw, but it's one more. Doesn't look like people are very happy right now. I hope you have a plan, cuz I sure do!
Enjoy being #2. We might speak again when you take my data away, but let's hope it's for a better reason.