Did you go into the Language and Keyboard settings and reactivate it? The update might have updated the keyboard which causes the phone to default back to the Google keyboard.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
There is no swype keyboard option under Language and Keyboard settings any longer. It used to be there before the upgrade. I have tried all day to find how to get swype (gesture) capability back for texting purposes and have no luck at all. I don't really want to download a keyboard app. This is a step backwards since I used to have swype capability with my Droid Razr Maxx HD and now it is gone!!!
I'm so sremely frustrated! First off didn't wanna update my device after having it 5 years, then I'm forced to, then I learn a new operating software, then they take away the ONE reason I stuck with Motorola, swype integration. I'm done playing this update game. I want a flip phone back. Any solution to this update? Was leaving swype out a mistake? Substitutions? Also, my personal dictionary is gone. What a waste of time.
Mine is missing as well from my Razr M. I have spent hours with tech support and they do not seem to know why it is gone. I think Android messed up big time, and I agree... it's a step backwards. Now I have to figure out what phone to switch to because I can't do my personal and business tasks efficiently without the functionality of swype. Epic fail.