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My samsung is not working at all won't even turn on or off. It's showing the green light like it is charging. Any suggestions?
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sheba07
Oh my, let’s bring the phone back to life. It is important to us that we look into this for you. If you haven't already went to the store please try the following steps:
- With the device powered on, press and hold the Power and Volume down buttons for 12 seconds.
- Use the Volume down button to scroll to the Power Down option
- Press the Home key to select.
TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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What happens when you hold down the power button and volume down button?
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Nothing at all
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Any other suggestions?
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Take it into Verizon corporate. If it's saying it's charging, but nothing is turning it on, you may need to get a replacement.
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sheba07
Oh my, let’s bring the phone back to life. It is important to us that we look into this for you. If you haven't already went to the store please try the following steps:
- With the device powered on, press and hold the Power and Volume down buttons for 12 seconds.
- Use the Volume down button to scroll to the Power Down option
- Press the Home key to select.
TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!