My phone won't use wifi if it's available. It always uses data.
pv90
Newbie

If I try a wifi network it will log on but will disconnect in a few seconds and start using data again.

Labels (1)
0 Likes
Re: My phone won't use wifi if it's available. It always uses data.
mama23dogs
Legend

2 Possible reasons

Your cell phone is designed to connect to the best network possible.  If the wifi network is over loaded or weak, it may choose cellular.

OR

Perhaps your wifi antenna is damaged by a software update or physical damage.

0 Likes
Re: My phone won't use wifi if it's available. It always uses data.
stef7
Master - Level 2

If the OP has an S5, maybe disable the Smart Network Switch Settings | WiFi | Network Switch, and also disable scanning for a stronger WiFi connection in Settings | WiFi | Advanced. (I think that's were these are located).

0 Likes
Re: My phone won't use wifi if it's available. It always uses data.
vzw_customer_support
Customer Service Rep
pv90,

This doesn't sound normal, for any phone. But what make/model device do you have? Please share so that we can help. When did this start happening? Has it ever worked before?

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes