My multimedia messaging in not working at all on my lg g2!! HELP!!!!
moedl2011
Enthusiast - Level 2

I cannot send or receive mms, and all the ones i have already received are showing a broken "picture" with an exclamation mark.         

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!
Klue
Master - Level 1

Have you tried (A Fix For Me) three posts down? Might give it a try.

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!
tikibar1
Community Leader
Community Leader
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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!
vzw_customer_support
Customer Service Rep

moedl2011, let's pick up the pieces to that picture. Did you download a 3rd party text messaging application from the Google Play market? Try deleting all unwanted text messages on your device to ensure that this isnt a memory capacity issue. Make sure that you disable Wi-Fi, connect to our network, and try the text messaging feature again. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!
moedl2011
Enthusiast - Level 2

No it's not,my WiFi or data connection. Its the mms original app not a 3rd party one.

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!
moedl2011
Enthusiast - Level 2

It worked for almost a week when I got this new phone and now it doesn't work at all. Even with hangouts

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!
vzw_customer_support
Customer Service Rep

moedl2011, thanks for those details. Did you have a chance to delete all unwanted text messages on your device and power it off/on? Please be advised that you have to disable Wi-Fi and connect to our network when sending and recieving multimedia messages. For more information regarding multimedia messaging, click http://vz.to/1tBO5pz

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!
moedl2011
Enthusiast - Level 2

I've done ALL of that already! Still nothing!

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!
Klue
Master - Level 1

Verizon's suggestion of disabling wifi is required to send and receive mms is not correct. I've had my S4 for almost 2 years and have never had to disable wifi to send mms files.  Suggestion, if you are within your two weeks trial period, take the phone back and exchange it.

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!
moedl2011
Enthusiast - Level 2

I'm over that time period. I'm basically out of luck.

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