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My multimedia messaging in not working at all on my lg g2!! HELP!!!!

moedl2011
Member

I cannot send or receive mms, and all the ones i have already received are showing a broken "picture" with an exclamation mark.         

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!

Klue
Sr. Member

Have you tried (A Fix For Me) three posts down? Might give it a try.

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!

tikibar1
Sr. Leader
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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!

Community Manager
Community Manager

moedl2011, let's pick up the pieces to that picture. Did you download a 3rd party text messaging application from the Google Play market? Try deleting all unwanted text messages on your device to ensure that this isnt a memory capacity issue. Make sure that you disable Wi-Fi, connect to our network, and try the text messaging feature again. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!

moedl2011
Member

No it's not,my WiFi or data connection. Its the mms original app not a 3rd party one.

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!

moedl2011
Member

It worked for almost a week when I got this new phone and now it doesn't work at all. Even with hangouts

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!

Community Manager
Community Manager

moedl2011, thanks for those details. Did you have a chance to delete all unwanted text messages on your device and power it off/on? Please be advised that you have to disable Wi-Fi and connect to our network when sending and recieving multimedia messages. For more information regarding multimedia messaging, click http://vz.to/1tBO5pz

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!

moedl2011
Member

I've done ALL of that already! Still nothing!

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!

Klue
Sr. Member

Verizon's suggestion of disabling wifi is required to send and receive mms is not correct. I've had my S4 for almost 2 years and have never had to disable wifi to send mms files.  Suggestion, if you are within your two weeks trial period, take the phone back and exchange it.

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Re: My multimedia messaging in not working at all on my lg g2!! HELP!!!!

moedl2011
Member

I'm over that time period. I'm basically out of luck.

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