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My kindle app won't work since the update yesterday.

lili098765
Member

My Kindle app books no longer show the words since the update yesterday. On certain books, the app crashed entirely. Please advise.

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Re: My kindle app won't work since the update yesterday.

Snn5
Sr. Leader

This is the best place to start:  kindle-cs-support@amazon.com

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Re: My kindle app won't work since the update yesterday.

lili098765
Member

This was an OS update, not a kindle app update.

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Re: My kindle app won't work since the update yesterday.

Snn5
Sr. Leader

What phone, OS version, and app version are you using?  Amazon will need to know that info in your email.  You might also try to uninstall and reinstall the app.  IDK if you can backup the books to your Amazon account, but if you can, do so before uninstalling.

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Re: My kindle app won't work since the update yesterday.

lili098765
Member

You cannot uninstall the Kindle app on this devise. This is an OS update issue and not a kindle app issue.

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Re: My kindle app won't work since the update yesterday.

Snn5
Sr. Leader

Try clearing out the cache for the app.  Given this is a preinstalled app, you might not be able to uninstall the app.  Contacting Amazon for updated information regarding the update to the OS on your phone might be helpful considering they created and maintain the app and it's updates and compatibilities with OSs.

Re: My kindle app won't work since the update yesterday.

mama23dogs
Sr. Leader

Which phone?

I thought only the Fire phone included Kindle as "built in" App  (Which is ATT only)

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Re: My kindle app won't work since the update yesterday.

Snn5
Sr. Leader

My last 3-4 Verizon phones had Kindle App built in. 

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Re: My kindle app won't work since the update yesterday.

mama23dogs
Sr. Leader

Huh. Not on Samsung, and kindle I use. I don't use Uber, which Samsung

stuck me with, with lollipop

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Re: My kindle app won't work since the update yesterday.

Snn5
Sr. Leader

Samsung has their own exclusive list of Samsung-branded bloat right?

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