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My S4 reset last night by itself, i lost everything!!! Help!!!!!

Member

When I woke up this morning I noticed my phone had reset and was on the setup screen.  I lost my pictures, apps, texts and all settings.  Some contacts are also missing.  What can I do?  Why did it do this?

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Re: My S4 reset last night by itself, i lost everything!!! Help!!!!!

Sr. Member

You didn't have a cloud backup or computer / I guess no memory card? Have pics backed up to photos app via picasa or google+ sometimes Android os just crashes

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Re: My S4 reset last night by itself, i lost everything!!! Help!!!!!

Customer Support
Oh no, Dancingrose67!

I am so sorry to hear that this happened to your phone. Resetting is inconvenient at best, at worst may cause the loss of much needed info, so I understand how serious this is! Did you happen to have your device backed up on Verizon Cloud or Google+, or with another backup method?

MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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